Privacy Policy

Marvel Technology (China) Co., Ltd. ("Marvel Technology," "we," "us," or "our") is committed to protecting the privacy of visitors to our website www.marveltechgroup.com and all individuals who interact with our company. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data.

By accessing and using our website and services, you agree to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our website.

1. Information We Collect

1.1 Information You Provide Voluntarily

We may collect personal information that you voluntarily provide when you:

• Submit an inquiry or request a quote through our website contact forms
• Email us at inquiry@marveltechgroup.com or call us directly
• Register for product downloads, catalogs, or technical specifications
• Request OEM/ODM customization or project consultation
• Subscribe to our newsletter or product updates
• Engage with us through social media platforms

The types of information we may collect include:

• Your name, job title, and company/organization name
• Your email address and phone number
• Your country, city, and shipping address
• Details about your project, product requirements, or business needs
• Any additional information you choose to share in communications

1.2 Information Collected Automatically

When you visit our website, we and our third-party service providers may automatically collect:

• IP address, browser type and version, and operating system
• Pages visited, time spent on pages, and referring website URLs
• Geographic region (country/city level) based on IP address
• Device identifiers and cookie data (see Section 4 below)

1.3 Information from Third Parties

We may receive information about you from third-party platforms such as Google Ads, LinkedIn, or other marketing channels through which you discovered our company. This information is used solely to understand the effectiveness of our marketing efforts.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• Responding to inquiries: Answering your questions about our LCD digital signage products, pricing, and technical specifications
• Providing quotes and proposals: Preparing and sending quotations, technical drawings, and project proposals
• Processing orders: Managing orders, shipments, and delivery of products
• Customer support: Providing after-sales support, warranty services, and technical assistance
• Marketing communications: Sending product updates, newsletters, and promotional materials (you can opt out at any time)
• Improving our website: Analyzing website usage to enhance user experience and content
• Legal compliance: Meeting legal, regulatory, and customs/export requirements applicable to our business

3. Legal Basis for Processing (GDPR)

If you are a resident of the European Economic Area (EEA), we process your personal data under the following legal bases:

• Consent: When you provide information voluntarily through our inquiry forms or email
• Contractual necessity: When processing is necessary to prepare or fulfill a contract with you
• Legitimate interests: When processing is necessary for our legitimate business operations, such as responding to inquiries or improving our services
• Legal obligation: When processing is required to comply with applicable laws and regulations

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential cookies: Necessary for the website to function properly
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant advertising and track campaign effectiveness (e.g., Google Ads, LinkedIn Ads)

You can control and disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.

5. Data Sharing and Third-Party Services

We do not sell, rent, or trade your personal information to third parties. We may share your information with the following categories of recipients:

• Service providers: Hosting providers, email service providers, and analytics platforms that support our business operations
• Shipping and logistics partners: For delivering products to your location
• Marketing platforms: Google Ads, LinkedIn, and social media platforms for campaign measurement and retargeting
• Legal authorities: When required by law, court order, or applicable regulations

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmitted between your browser and our website
• Restricted access to personal data within our organization on a need-to-know basis
• Regular security assessments of our website and IT infrastructure
• Secure storage of inquiry and customer data in access-controlled systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Inquiry data is typically retained for a minimum of 2 years. Customer records are retained for the duration of the business relationship plus 5 years for legal and tax compliance purposes.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data ("right to be forgotten")
• Right to restrict processing: Request that we limit the processing of your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to the processing of your data for marketing or other purposes
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, please contact us at the details provided in Section 10. We will respond to your request within 30 days.

9. International Data Transfers

Marvel Technology is a company based in Shenzhen, China. Your personal information may be transferred to and processed in countries other than your country of residence, including China and the United States (for third-party services such as Google Analytics and Google Ads). We take steps to ensure that your data is protected in accordance with this Privacy Policy and applicable data protection laws, including the use of Standard Contractual Clauses where required.

10. Contact Us

11. Children's Privacy

Our website and services are intended for business-to-business (B2B) purposes and are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically. Material changes will be communicated through a prominent notice on our website.